If you made a complaint and your property owner didn't fix the problem, you can take legal action in Housing Court. Self-closing dwelling unit entrance doors.Window guards (if there is a child under 11),.Lead-based paint (if there is a child under six).Inspectors will also check for the following:

The owner/agent is not notified of the inspection date. If English is not your primary language, let the Inspector know and they can call a translator to help. If it was not corrected or HPD cannot reach you, a uniformed Code Enforcement inspector will be sent to inspect the reported condition.

Use HPD Online to check the status of a Service Request and to find complaint and violation history. Learn more about housing quality and safety issues on the HPD website. Learn more about HPD complaints and inspections. If you indicate that the condition was corrected, HPD will close the complaint. HPD will also attempt to call you back to see if the condition was corrected. HPD will attempt to contact your building's managing agent to advise them that a complaint has been filed and that a violation may be issued if the condition is not corrected immediately. The Department of Housing Preservation and Development (HPD) investigates a complaint and tickets owners who break the law. The specific agreements between the coop or condo owner and their board may dictate which conditions are required to be addressed by the board or the unit owner.įor more information about residential property maintenance requirements and tenant rights and responsibilities, use the Housing Rules for Owners and Tenants page. If you live in a co-op or condo, you should first report apartment maintenance issues to the owner, management company, or board before filing a complaint with HPD. Some public area and building-wide complaints also require contact information.īefore filing a complaint, you should try to resolve the issue with the building's owner, managing agent, or superintendent. To report a problem in an apartment, you must provide your contact information. If they don’t, you can report a maintenance problem affecting an apartment, a public area, or an entire building. Rental and cooperative building owners must keep apartment units and buildings in livable condition and provide needed repairs.

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